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Major Duties: |
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(a) |
To serve as the first point of contact for IT support requests, resolving technical issues in a timely manner; |
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(b) |
To provide IT help-desk service for both staff and students including computers, network, video conferencing equipment, Microsoft 365, hardware and software installation, configuration, and troubleshooting; |
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(c) |
To provide support for Microsoft 365 services such as Outlook, Teams, OneDrive; and |
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(d) |
To assist with ad hoc duties / projects as assigned. |
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Requirements: |
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(a) |
(i) |
Level 2 or above in 5 subjects, including English Language*, Chinese Language and Mathematics, in the Hong Kong Diploma of Secondary Education (HKDSE) Examination, or equivalent^; OR |
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(ii) |
Level 2 / Grade E or above in 5 subjects including English Language (Syllabus B)*, Chinese Language and Mathematics in the Hong Kong Certificate of Education Examination (HKCEE); OR |
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(iii) |
Diploma of Applied Education + Maths Plus / Diploma Yi Jin + Maths Plus / Project Yi Jin; OR |
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(iv) |
A recognised Certificate / Diploma / Foundation Diploma / Foundation Certificate / Diploma of Foundation Studies, preferably in Information Technology discipline; OR |
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(v) |
A recognised Associate Degree / Higher Diploma or above, preferably in Information Technology discipline. |
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* |
Completion of Hong Kong Vocational English Programme (HKVEP) at Level 2 / Passing 5 specific VTC’s Vocational English Module Certificates is considered an alternative qualification. |
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^ |
“Attained” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade E in Other Language subjects in HKDSE Examination are accepted as equivalent to Level 2 in the New Senior Secondary subjects. |
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(b) |
Proficiency in the use of computer software application, including MS Word, Excel, PowerPoint and Chinese word processing; |
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(c) |
With experience in operating and maintaining computer systems and/or services on Windows platforms would be an advantage; |
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(d) |
Strong command of written and spoken in both English and Chinese, fluent in Mandarin; |
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(e) |
Proactive, helpful and patient with strong interpersonal and communication skills; and |
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(f) |
Fresh graduates will be considered. |
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Notes: |
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(1) |
The post is at the rank of Executive Assistant II. |
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(2) |
The appointee(s) may be required to perform duties outside normal office hours and work on shift. |
